August 2018

A leading customer experience management business, aura harvests customer opinion, using it as the foundation to provide customer feedback to improve the performance of global brands. Aura enjoys relationships internationally with leading automotive, public sector, transport, financial services, telco and retail brands, delivering a range of customer-focussed solutions. These solutions are often integrated with existing customer service, training and CRM platforms, providing a cutting-edge way to understand and action customer behavioural insights. Our clients work with us because we offer an unparalleled level of service delivery, which paired with our innovative, hybrid solutions deliver tangible results on a global scale. Our CE platforms are described by clients as best-in-class. Furthermore, our unique Insight methods, combined with our 18-year heritage, allow us to provide actionable consultancy, returning measurable growth for the brands we support.

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